Support 

About the eStore

Finding what you need on the LexisNexis eStore is fast and easy. Products are organised by practice areas, as well as by specific product types and special feature areas. You can browse through these sections, or search by keyword or topic of law. And if you know the specific product you need, you can go directly to it by entering the title, author name, ISBN or product number. In addition to making your purchases easier and faster, we've built in features that will allow you to learn about special offers as well as Bestsellers and New Releases.

Billing, Payment & Account Enquiries

We accept Visa, Mastercard and American Express. We also accept payment via a valid LexisNexis account.

Please note: All prices are subject to change without notice.

Orders, Shipping & Returns

Is the Store online ordering process secure?

Yes. The LexisNexis Store site uses state-of-the-art security provided by Netscape's secure socket layer, which ensures that sensitive information does not pass through unencrypted. The eStore does not maintain a database of your credit card numbers. In fact, if you need to discuss your website purchases or transactions with a Store representative, be sure to write down your order number.

When can I expect my order to arrive?

This will depend on the shipping option you selected at time of purchase, as well as on whether any of the items ordered are on backorder.

Instructions on how to download your digital content will be emailed to you. Please allow up to 1 business day for your product to be electronically delivered.

Available Shipping and Delivery Options

Standard Shipping (Australia Post eParcel)

Standard Shipping is available for national deliveries within Australia only.

• Delivery timeframe: Please allow up to 6 business days after your order has been processed.
• Tracking: This option includes tracking. A confirmation email with tracking details will be sent once your order has been dispatched.

Shipping Fees

• Orders under $125: Australia Post eParcel will be applied as the default shipping method, with a flat delivery fee of $11.00, unless another delivery option is selected.
• Orders over $125: Free standard shipping via Australia Post eParcel will be applied as the default option unless another delivery method is selected.

Print-on-Demand (POD) Titles

Print-on-Demand titles are shipped directly from our printing partners.

• Print timeframe: Please allow 4–6 business days for printing.
• Estimated Australia Post delivery times (after printing):
  • NSW, VIC & ACT: 1–3 business days
  • QLD & SA: 2–4 business days
  • TAS: 3–5 business days
  • WA: 4–5 business days

Please note: Delivery estimates are based on Australia Post guidance and exclude weekends and public holidays.

Express Shipping

Express Shipping is available within Australia only.

• Delivery timeframe: 2–5 business days for in-stock items.
  • Sydney Metro: 2–3 business days
  • Other Australian states and territories: 3–5 business days
• Exclusions: Express Shipping is not available for Print-on-Demand (POD) titles or deliveries to PO Box addresses.

How do I cancel an order?
If you wish to cancel an order that you have placed on the eStore, please call us at 1800 772 772 (8am - 6pm AEST, Monday to Friday). Or, send an email to customersupport@lexisnexis.com.au as soon as possible. Please note that we cannot cancel an order once it has entered the shipping process.

How do I return an order?

For Written Publications (textbooks and bound volumes only):

1. You must notify us in writing within 30 days of the date of the invoice that you wish to cancel your order and you must return the goods to us in as-new condition.
2. If you fulfill the above conditions, we (at our absolute discretion) will either issue you with a credit or refund the purchase price paid by you.
3. Except where required by law, we will not accept returns of or issue credits for any Written Publications supplied by us but published by affiliated foreign publishers.

Terms of Trade available here.

LexisNexis Australia currently ships to the following:

Australia

Australia, Gilbert Islands, Nauru, New Caledonia, Norfolk Island, Papua New Guinea, Pitcairn, Solomon Islands, Republic of Kiribati, Tuvalu, Vanuatu, Papua New Guinea only

Customer Support

If you have an issue or query you can contact the customer support team with the details below:
Phone - 1800 772 772 (8am to 6pm AEST, Monday to Friday)
Email - customersupport@lexisnexis.com.au