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Collections Manual for Credit Unions

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Make Your Collections Efforts Pay!

Almost every credit union has room for improvements in its collections process. Collections Manual for Credit Unions gives you the tools and information you need to make your collections process as productive and safe as possible.

With your paid subscription, you'll receive:

•  Comprehensive, hands-on guidance for running an effective collections operation that integrates the latest best practices, legal considerations, and regulatory issues
•  Sample collections letters, policies, procedures, and questionnaires that have been proven to work in other institutions
•  Timely, periodic updates to keep you current with the ongoing changes in this high-risk area -- and help you minimize your risks and maximize your recoveries

The Collections Manual for Credit Unions takes a real-life approach to a credit union's unique sensibilities and concerns. It shows you how to prevent bad debt and minimize losses, gives you sample collection letters and call scripts, explains skip tracing techniques, and covers legal procedures you can use. So whether you're setting up an in-house department or you want to improve your current process to avoid problems and increase recoveries, this is your blueprint for an effective, efficient collections organization.

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Table of Contents

Table of Contents



Precollection Considerations

Chapter 1: Precollection Considerations and the Loan Application

Chapter 2: Setting Up the Collections Department



Collection Techniques

Chapter 3: When You Think Things Are Going Bad

Chapter 4: Collection Techniques

Chapter 5: Skip Tracing

Chapter 5A: Military Collections



Mass Layoffs, Bankruptcy

Chapter 6: How to Handle the Mass Layoff

Chapter 7: Bankruptcy



Methods of Recovery

Chapter 8: The Charge-Off Process

Chapter 9: Life After Charge-Off: How to Make a Bad Account Work for You

Chapter 10: Workouts and Settlements

Chapter 11: Auto Repossession

Chapter 12: Real Estate Workouts and Foreclosure



Legal and Regulatory Issues

Chapter 13: The Law: How to Use It to Collect on Your Debts

Chapter 14: Statutes and Regulations That Apply to Federal Credit Unions

Chapter 15: Probate

Glossary