Published: 17 May, 2019
Publisher: LexisNexis
Understanding Conflict
Responding to Conflict: Dispute Management Preferences
Communication: Managing Emotion, Difficult Conversations and Complaints
The Rise of Alternative Dispute Resolution
Collaborative Practice
Negotiation: Models, Strategies and Tactics
Mediation
Restorative Justice and Conferencing
Group and Organisational Conflict
Practical Group Facilitation