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Conflict Management: A Practical Guide, 6th edition (eBook)

Conflict Management: A Practical Guide 6th edition provides the essential skills necessary to be a successful conflict manager.

Published: 17 May, 2019

Publisher: LexisNexis

Product Format Details Qty
eBook
MYR 392.73
ISBN: 9780409349405
Conflict Management: A Practical Guide 6th edition provides the essential skills necessary to be a successful conflict manager.

Understanding Conflict

Responding to Conflict: Dispute Management Preferences

Communication: Managing Emotion, Difficult Conversations and Complaints

The Rise of Alternative Dispute Resolution

Collaborative Practice

Negotiation: Models, Strategies and Tactics

Mediation

Restorative Justice and Conferencing

Group and Organisational Conflict

Practical Group Facilitation

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