Bank CEO's Operating and Management Desk Reference
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If you're like most bank Chief Executive Officers, you earned your place at the top by hard work in one specialized area of banking. It may have been lending, operations, or some other function, and you were very good at it — which is why you ended up where you are today. Unfortunately, no one area of specialization can prepare you for all the responsibilities you have as CEO.
Bank CEO's Operating and Management Desk Reference is the first and only guide to all the areas the CEO has to manage. It focuses on the responsibilities you have, including the board, problem loans, investments, strategic planning, bank policies and procedures, the competition, mergers/acquisitions, and much, much more. This is not a technical, legal, or regulatory compendium. It is a source of answers to the thousands of questions that arise on a daily basis as you go about your job.
• Text sections provide guidance in all the key areas: Executive Management, Loan Management, Bank Administration, Developing and Implementing Strategies, Managing the Board/CEO Interface, Quality of Customer Service, Risk Management, and Regulatory Compliance Management.
• Individual chapters provide a senior executive's perspective with specific guidance on the subject at hand.
• The detailed materials can be used to answer the many questions that come up during discussion and review of a given topic.
• Lots of practical examples make it easy to implement the proven methods and techniques.
• Samples of policies and procedures, a sample strategic plan, a sample risk management system, and many more samples can be easily adapted to your bank's specific situation.
eBook and print subscribers will receive access to a downloadable file containing editable forms.
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Table of contents
Chapter 1: Bank Management and the Bank’s Organization
Chapter 2: Administration Management
Chapter 3: Management Through Written Policy Statements
Chapter 3A: Model Bank Policy Statements
Chapter 4: Managing the Bank’s Corporate Culture
Chapter 5: Marketing, Advertising, and Promotion
Chapter 5A: How Marketing Should Be Managed
Chapter 6: Risk Management System
Chapter 7: Stress Testing
Chapter 7A: Interest Rate Risk Management
Chapter 8: The Bank’s Insurance Program
Chapter 9: Fraud and Kiting Prevention
Chapter 10: Contingency Planning
Chapter 11: Managing Internal and External Audits
Chapter 12: Loan Administration
Chapter 12A: Allowance for Loan and Lease Losses
Chapter 13: Model Commercial and Industrial Lending Policies
Chapter 14: Making Specific Types of Commercial Loans
Chapter 14A: Lending to Municipals
Chapter 15: Model Real Estate Lending Policies
Chapter 15A: Home Mortgage Lending
Chapter 15B: Model Home Mortgage Lending Policies
Chapter 16: Problem Loan Management
Chapter 17: Training and Development
Chapter 18: E-Banking
Chapter 19: Human Resources Management
Chapter 19A: Model HR Policy Manual
Chapter 19B: Important HR Definitions
Chapter 19C: Model HR Management Forms
Chapter 19D: Salary Administration
Chapter 19E: Problem Employee Management
Chapter 19F: Practical HR Guidance
Chapter 19G: Performance Management
Chapter 20: Technology Planning
Chapter 21: Bank Examinations
Chapter 21A: Capital Management and Capital Planning
Developing and Implementing Strategies
Chapter 22: Financial Planning
Chapter 22A: Budgeting Procedures
Chapter 23: Bank Financial Performance Analysis
Chapter 24: Preparatory Strategic Planning Activities
Chapter 25: Model Strategic Plan
Chapter 26: Strategic Planning Discussion Papers
Investment Portfolio Management
Chapter 27: Investment Portfolio Management and Strategies
Chapter 28: Model Investment Portfolio Policy Statement
Chapter 29: Investment Mechanics, Accounting, and Taxes
Chapter 30: Yields, Interest Rates, and Investments Mathematics
Chapter 31: Investment Portfolio Regulatory Requirements
Chapter 32: Investment Alternatives
Managing the Board/CEO Interface
Chapter 33: Board Committee Responsibilities
Chapter 34: Board Meetings
Chapter 35: The Board’s Responsibilities
Managing the Quality of Customer Service
Chapter 36: Quality Leadership and Visioning
Chapter 37: Service Quality Management
Chapter 38: A Model Customer Relations Handbook: Basic Rules for All Bank Employees
Chapter 39: [Reserved]
Chapter 40: General Compliance Requirements
Chapter 41: Commercial and Consumer Lending Compliance
Chapter 42: Human Resources Compliance
Chapter 43: Real Estate Lending Compliance
Chapter 44: Bank Operations Compliance
Chapter 45: Dodd-Frank Act Impacts and Requirements