This book provides practical advice on how to select, prepare for and engage in a range of dispute resolution processes. Including examples, forms, checklists and sample documents, this handbook is a reference source for anyone who is involved in a dispute resolution process.
**The CEI Student E-Book version is to be purchased by academia only**
Langue de publication: English
Publié: 10 août 2015
Éditeur: LexisNexis Canada
From coast to coast, dispute resolution initiatives are flourishing in both public and the private sectors across Canada. This revised edition guides readers through various dispute resolution techniques including constructive conversations, mediation, arbitration, organizational ombuds and more. It outlines the options available in the dispute resolution process, discussing the principles of each, and contains an analysis of technique selection assisting users in formulating realistic expectations about dispute resolution choices.
Features:
What's New in This Edition?
Who Should Read This Book?
Chapter 1 Dispute Resolution – More Relevant Than Ever
Chapter 2 Constructive Conversations
Chapter 3 Constructive Conversations In Action
Chapter 4 Mediation
Chapter 5 Partnering
Chapter 6 Dispute Resolution And The Courts
Chapter 7 Legal Concepts
Chapter 8 Arbitration
Chapter 9 Complaint Handling And Ombuds
Chapter 10 Dispute Resolution Program Design
Chapter 11 Epilogue: Why Dispute Resolution Still Matters To Us