""An indispensable lifeline for parties, managers, HR folks, and mediators alike. Lee meets them in the frustration and fear and provides a clear map through the morass and into the light.""
-Sheila Heen, co-author of Difficult Conversations and Thaddeus R. Beal Professor of Practice, Harvard Law School

""Navigating Conflicts at Work is an essential resource for HR professionals or anyone tasked with helping others resolve conflicts. Lee guides the reader with a conversational tone and offers an experienced persepctive on trickier mediation issues that may emerge. The design of the book - organized as questions people might ask about workplace mediation - makes it the ultimate one-stop reference.""
-Andrea Hennelly, Executive Director of People & Culture, City of Boston

""A masterful guide to workplace mediation, this book sets a new standard for how we handle conflict at work. Mediation expert Audrey Lee shows how and why mediation works, coaching readers through tensions most of us would rather avoid. She offers vivid real-world examples and a brilliantly practical, question-driven approach that makes even the most fraught situations feel navigable. I've taught mediation for 30 years and still found myself thinking again and again, 'Why didn't someone articulate these ideas like this before?' On every page, Audrey anticipates the obstacles mediators face and shows how to address them with clarity and effectiveness. Anyone who mediates - which in the workplace is nearly all of us - will be wiser and more effective after reading this. And for professional mediators, it raises the bar for what successful practice can look like. Highly recommended!""
-Daniel L. Shapiro, Founder and Director, Harvard International Negotiation Program and author of Negotiating the Nonnegotiable

""In this new work, Audrey Lee brings her trademark clarity and precision to the task of demystifying the sometimes-opaque world of workplace mediation. She tackles common questions faced by mediators as they work to assess, prepare, and meet parties where they are. In doing so, Lee conveys to readers the same thoughtful, considered expertise that is the hallmark of her Harvard courses.""
-Nicole Bryant, Managing Director, Program on Negotiation at Harvard Law School

""While most books about employment mediation are written only for lawyers or professional mediators, this isn't one of those books. Instead, it's also aimed at the people inside organizations who must live with the frustrating internal conflicts that prevent people from doing their best work: managers, employees, HR experts, or recently trained or experienced internal mediators. For them, it's a gem. Easily understandable and packed with examples, this is the most complete and accessible handbook for the folks who want to prevent o resolve the myriad conflicts that populate every workplace. I enthusiastically recommend it for anyone.""
-Linda R. Singer, Mediator, JAMS

""Navigating Conflicts at Work: A Guide to Workplace Mediation is a thoughtful and practical resource for anyone seeking to strengthen and sustain professional relationships - whether leading complex workplace conversations, managing everyday team dynamics, or approaching conflict through a mediator's lens. Lee blends emotional insight with clear structure, guiding readers through difficult situations with both empathy and strategy. It offers a clear, organized framework for understanding and navigating workplace conflict.""
-Charlotte Wager, Chief Talent Officer, Jenner & Block LLP

""I have spent nearly five decades navigating workplace conflict in Australia - as a union official, a company director, a conciliator and arbitrator at the Fair Work Commission, and now as our nation's regulator, the Fair Work Ombudsman. Across all these roles, the most durable and mutually beneficial resolutions have consistently come from applying the core values and techniques of mediation. This book captures those foundational mediation values and techniques. It offers a practical, accessible guide for anyone wanting to understand how early, interest-based mediation can resolve conflict in a constructive and lasting way. I commend it as a valuable resource for anyone navigating workplace disputes or supporting others through them.""
-Anna Booth, Australia’s Fair Work Ombudsman and Past Deputy President, Fair Work Commission

""Audrey Lee delivers a powerful, comprehensive guide that places readers firmly in control of their own workplace conflicts. Blending the best of theory with real-world application, she brings concepts to life through vivid storytelling, relatable examples, and practical, easy-to-follow advice. This isn’t just a book you read - it's a toolkit you'll return to again and again.""
-Andrea Kupfer Schneider, Professor of Law and Director, Kukin Program for Conflict Resolution, Cardozo School of Law

""Have you ever faced a challenging workplace conflict that seemed impossible to resolve? With over 30 years in public service - as a firefighter, personnel manager, and mediator - I’ve learned that conflict resolution isn’t just a skill; it’s a vital service. Having built an in-house workplace mediation program, I also understand the challenges that come with it -  particularly navigating misinformation about what mediation is and is not and the absence of practical, reliable resources. This book fills that gap. It equips leaders and mediators alike with a step-by-step approach to resolving conflict while fostering a culture where every voice is heard and respected."" -Gregory Burton, Personnel Officer and Mediation Coordinator, Boston Fire Department

""Navigating Conflict at Work is the perfect resource for anyone interested in learning how to approach workplace conflict more productively. Lee marshals her experience across sectors to bring the concepts to life. Using concrete strategies and examples, she deftly responds to the most common questions people ask about using mediation at work. Mediators and parties alike will come away with the information they need to participate in assisted dispute resolution more meaningfully and successfully.""
-Rachel Milner Gillers, Associate Professor of the Practice and Director of the Conflict Transformation Lab, Georgetown University

""Long overdue in the catalogue of dispute resolution literature, Navigating Conflicts at Work is a masterclass in addressing workplace conflict. Audrey Lee strikes a thoughtful balance between theory and pragmatism while offering essential insights for everyone from organizational leaders to parties entrenched in disputes and those of us tasked with facilitating resolution. A must-read for anyone interested in the complex dynamics of workplace mediation.""
-Marcus Stergio, Ombudsperson, Massachusetts Institute of Technology

""This book is a masterclass for mediators and leaders alike. Audrey's expertise shines through every page, offering a refreshing and highly actionable guide to help anyone navigate this kind of conflict with confidence.""
-Seth McNew, Mediator and Former Communications Manager at Google

""Throwing your arms up about workplace conflicts? This is the book for you. In Navigating Conflict at Work, Audrey Lee, an experienced workplace coach and mediator, takes abstract notions of conflict and negotiation theory and provides nuts-and-bolts approaches to handling the daily conflicts that any manager can relate to. This book should be on every supervisor's shelf.""
-Art Hinshaw, Associate Dean for Experiential Learning and Faculty Director, Lodestar Dispute Resolution Center, Sandra Day O’Connor College of Law, Arizona State University

""Audrey Lee practices what she preaches. Navigating Conflicts at Work empowers people to handle workplace conflict with confidence and educates organizational leaders about when and how to introduce external mediators. Effective conflict management fosters healthy, respectful, and productive workplaces. I hope this guide encourages employers across all sectors to utilize and invest in workplace mediation.""
-Morgan Glass, Director of Organizational Development, City of Boston

""What draws me to this book is how interactive it is. Questions and quizzes that make people think. And after they have reflected on their experience, the book gives them clear directions on next steps. This book draws on the wisdom of years of experience and study and translates it into implementable steps. It is not only approachable but also a powerful tool for bringing peace to the workplace.""
-Dr. Clare Fowler, Executive VP of Mediate.com, 2024 International Woman of Peace Award, Workplace Mediator

""Right from the first chapter, Audrey Lee's debut book draws you in through its accessible style, rich with compelling cases and detailed scenarios stemming from Lee’s decades of experience managing workplace conflict. With clear, actionable guidance, Lee masterfully unpacks even the most tangled relationships, all through her deep expertise in mediation and dispute resolution.""
-Geertrui M. Spaepen, Associate Provost for Operations & Initiatives, The University of Chicago

""Navigating Conflict at Work is a practical, highly readable guide that helps in-house lawyers decide whether, when, and how to mediate conflicts in the workplace - even their own. It offers a clear, concise playbook for engaging in effective mediation, tailored to real-world workplace dynamics. In-house counsel who may be called on to 'step' in at various stages of a conflict will find concrete tools, questions, and frameworks they can use right away to resolve workplace conflicts thoughtfully and successfully.""
-Jennifer Kobayashi, Associate General Counsel, Aon