Innovative Legal Service Applications: A Guide to Improved Client Services
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In addition to discussing the numerous ways, with many examples, lawyers can improve their service to their clients, the book presents other relevant topics about producing and using innovative legal service applications. That starts with why lawyers should evolve like almost all businesses that strive for better client service. It is just not a matter of obtaining more business. The “why” is also for reduced negligence claims and fewer client complaints (and less fear of them both happening.) Also, adding research and development of client service to a lawyer's job description will make their jobs more creative and enjoyable. The book explores the many elements of good legal client service and the processes of finding, creating, evaluating, and ensuring implementation of applications. Along the way, the book, sometimes with humor, has several lawyer war stories to make a point and the odd practice tip. The style of the book is casual and personal. The book is based on the author's 42 years of practicing law and his research and presentations over the years about creating innovative legal service applications. Some examples are client manuals for different practice areas, client enhanced content and forms for a firm’s website, slideshows for initial consultations shown on client monitors and better use of generic software.
Though primarily directed at lawyers in solo, small firm, and general practice, the book would be of interest to lawyers of all degrees of experience, in all areas of practice, in all sizes of firms, and even lawyers not in private practice. All lawyers should want to serve clients better and enjoy their job more.
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