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Bank Teller and CSR Report

This monthly newsletter, written by J. Scott Gupton, is written specifically for bank tellers and CSRs, keeping them up to speed with ever-changing rules and giving them skills to better serve customers and help the bank stay in compliance.
eBook :PDF
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ISBN: 9780769879123
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Book Edition: 18-5

Product details

Tellers and CSRs may be the only bank staff with whom your customers have regular interaction. Their mistakes can cost you business and create compliance problems. Their professional performance will help your bank grow.

This monthly newsletter is the easiest, most affordable way to give these key staff members the ongoing training they need. The information is presented in a clear, straightforward style that helps them understand how the topic applies to their daily activities.

Each month, you will receive a newsletter with breaking news and crucial information on industry trends and changing rules. The Bank Teller & CSR Report:

•  Reinforces initial training
•  Improves customer service
•  Keeps staff informed of industry trends and changing rules
•  Increases product knowledge and cross-selling
•  Covers key issues like cross-marketing techniques, fraud prevention and detection, personal sales skills, customer service tips, product developments, and regulatory and compliance issues

The eBook version features links to Lexis Advance for further legal research options.

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