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Lexis Nexis Bank Operations and Administration Desk Reference
The authoritative resource that gives you clear, practical guidance for managing all the functional areas of administration and operations.
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LexisNexis Sheshunoff
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If you are your bank's senior administrator, you wear many hats. In addition to a myriad of administrative, operations, and management responsibilities, you must keep up with a vast number of statutes and regulations. Bank Operations and Administration Desk Reference gives you clear, practical guidance for managing all the functional areas of your responsibility.
To make it easy to find and implement the best practices for every part of your job, this manual is organized by function. Here is a summary of these functions:
• Executive Administration. Senior administrator procedures, model policy statements, risk management, bank insurance management, marketing/advertising, records management
• Bank Operations Management. Deposit systems, legal processes, managing the customer service department, paying and receiving, collections, reporting, proof of deposit
• Regulatory Compliance. BSA, AML, USA PATRIOT Act, safeguarding customer information, privacy, CRA, HR compliance management, Check 21, FACT Act
• Human Resources Management. Human resources management procedures, salary administration, performance management, a model HR policy manual, training and development
• Planning and Budgeting. How to develop a strategic plan, a model strategic plan, developing a financial plan, developing a budget, contingency planning
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Table of contents
Executive Administration
Chapter 1: Administration Management
Chapter 2: Model Bank Policy Statements
Chapter 3: Risk Management System
Chapter 4: Managing Internal and External Audits
Chapter 4A: Internal Controls
Chapter 5: Controlling Non-Interest Expenses
Chapter 6: Managing the Bank’s Corporate Culture
Chapter 7: The Bank’s Insurance Program
Chapter 8: Marketing, Advertising, and Promotion
Chapter 9: Bank Examinations
Chapter 10: Records Management
Chapter 11: A Model Code of Ethics
Bank Operations
Chapter 12: Deposit Systems
Chapter 13: Legal Processes and Considerations
Chapter 14: The Customer Service Department
Chapter 15: Paying and Receiving
Chapter 16: E-Banking
Chapter 17: Collection and Exchange
Chapter 18: Reporting Requirements
Chapter 19: Special Services
Chapter 20: Proof of Deposit
Regulatory Compliance
Chapter 21: General Compliance Requirements (Available Only on CD)
Chapter 22: Commercial and Consumer Lending Compliance (Available Only on CD)
Chapter 23: Real Estate Lending Compliance (Available Only on CD)
Chapter 24: Bank Operations Compliance (Available Only on CD)
Chapter 25: Human Resources Compliance (Available Only on CD)
Chapter 26: Dodd-Frank Act Impacts and Requirements
Chapter 27: [Reserved]
Human Resources Management
Chapter 28: Human Resources Management
Chapter 28A: Job Descriptions
Chapter 28B: Employee Appraisals
Chapter 28C: Practical HR Guidance
Chapter 29: Model HR Policy Manual
Chapter 30: Salary Administration
Chapter 31: Performance Management
Chapter 31A: Problem Employee Management
Chapter 32: Training and Development
Planning and Financial Management
Chapter 33: Preparatory Strategic Planning Activities
Chapter 34: Model Strategic Plan
Chapter 35: Financial Planning
Chapter 36: Budgeting Procedures
Chapter 37: Capital Management and Capital Planning
Chapter 38: Technology Planning
Chapter 39: Contingency Planning
