Cancellation & Return Policy
We stand behind our products and services
Our 30-Day Guarantee and Return Policy is our commitment to you.
Your total satisfaction is extremely important to us. If for any reason you need to cancel your subscription, simply call Customer Support at 800.833.9844 (8 A.M. - 8 P.M. ET, Monday through Friday), email us at SubscriptionSpecialist@lexisnexis.com, or by returning an invoice or notification marked “CANCEL.”
All products may be returned within 30 days:
- Service subscribers have 30 days from invoice date in which they may cancel their subscription. Any shipments received during this time must be returned within the 30 days, at your expense, for full credit of the advertised price, less shipping and handling fees and any other discount credits. All returns must be returned unused in the same condition as received. If you cancel a Service Title between 31 and 60 days after the invoice date and ship back to us any products received during this time, you will receive a 5/6 credit of the price for the annual subscription less shipping and handling fees and any other discount credits. No credit will be given for cancels / returns made more than 60 days after the invoice date.
- Non-Service Subscriptions may be returned at your expense within 30 days of receipt, you will receive full credit for the purchase price less shipping and handling and any other discount credits. No credit will be given for returns more than 30 days after shipment. Return of a shipment, other than the initial purchase, will not cancel your subscription. All returns must be returned unused in the same condition as received.
All eBooks, CDs, downloadable content, and software purchases are non-cancellable, nonrefundable and nonreturnable. Additionally, notwithstanding anything to the contrary (other than Service or Non-Service Subscriptions), any items marked or identified at the time of sale as non-returnable, final sale, or the like, regardless of format, media, or type of purchaser (e.g., non-Reseller or Reseller), are non-cancellable, nonrefundable and nonreturnable. Customer may not cancel current subscription, but may request a cancellation at the end of the current subscription period.
When returning materials, please include a copy of the invoice and packing slip with the shipment. We reserve the right to refuse material returned later than 60 days after the date of invoice. Return postage is the customer’s responsibility. To speed up processing, you may return publications directly to:
Attn LN Returns Dept
4810 Williamsburg Rd
Hurlock, MD 21643
Effective June 1st, 2018, the New Policy for Resellers, Distributors and Legal Education Bookstores shall be as follows:
Bookstores may return overstock of new, unmarked, and undamaged books in the original packaging within 6 months of the date of the original invoice and receive a refund. A copy of the original invoice must be included with the return. Shipping and handling fees are not refundable, and additional shipping and handling fees must be paid on returns.
LN will not drop-ship to Reseller’s customers. LN will ship to Reseller under the Reseller’s existing carrier account. Reseller must clearly provide shipping instructions with their order or purchase order. These instructions must include the carrier name, account number, and weight ranges for Ground, Next Day, 2nd Day, and Freight.
Editions of Publications in print may be returned for a full refund within the earlier of (i) 6 months after purchase or (ii) 3 months of the new edition being released (the new edition being the one after the one to be returned). Print Publications returned outside of this time frame will be recycled or discarded without notification, and no credit or refund will be issued. LN will not send the returned merchandise back to the Reseller.
LN reserves the right to require preauthorization for returns and refunds if, in its sole determination, it believes a Reseller is not complying with or is abusing this return policy. For these accounts, any product returned without preauthorization will be immediately recycled or discarded by LN. LN has no obligation to either notify Reseller prior to any disposal or return any product regardless of dollar value or quantity. Reseller will not receive a credit for unauthorized returns, and will be responsible for paying any remaining balance due on their account for any returned product.
All returned materials must be received in undamaged and resalable condition at the Reseller’s cost. LN will not pay for return shipping.
There are no returns accepted on eBooks and CD purchases.
For more details, click here.