CHAPTER_1 - Software development agreements
1.1 - General overview
1.2 - Software development agreements in context
1.3 - Determining the scope of the software development project
1.4 - Describing the services, and the role of specifications
1.5 - The requirement of certainty
1.6 - Acceptance testing
1.7 - Technical warranty periods
1.8 - Delivery and implementation of the software
1.9 - Management of change
1.10 - Intellectual property considerations
1.11 - Milestones and payment mechanisms
CHAPTER_2 - Software licensing
2.1 - Introduction
2.2 - What is a software licence
2.3 - Anatomy of a software licence agreement
2.4 - Software licensing models
2.5 - Licence fee structure
2.6 - Cross-border arrangements and tax considerations
2.7 - Other important clauses
CHAPTER_3 - Maintenance and support (software and hardware)
3.1 - Introduction
3.2 - Types of maintenance
3.3 - Description of the services
3.4 - Exclusions
3.5 - Service levels
3.6 - Source code escrow
3.7 - Term and termination
3.8 - Fees
3.9 - Customer obligations
3.10 - Third-party maintenance providers
3.11 - Other important issues
3.12 - Hardware maintenance
CHAPTER_4 - Outsourcing
4.1 - Setting the scene
4.2 - The decision to outsource
4.3 - A long-term relationship
4.4 - First formal engagement
4.5 - Choosing a contractual structure
4.6 - Describing the services
4.7 - Financial arrangements
4.8 - The requirement of certainty
4.9 - Service levels and service credits
4.10 - Benchmarking
4.11 - Intellectual property rights
4.12 - Data protection
4.13 - Governance
4.14 - Force majeure
4.15 - Breach and termination
4.16 - Exit or disengagement
4.17 - Labour law aspects to consider
4.18 - Regulated outsourcing (financial services)
CHAPTER_5 - Other IT services
5.1 - Introduction
5.2 - Reseller arrangements
5.3 - Consultancy/professional services
5.4 - Hardware procurement
5.5 - System integration
CHAPTER_6 - Online contracts
6.1 - Introduction
6.2 - The needs and the strategic objective of the customer
6.3 - Online contracts: The requirements for a legally binding agreement
CHAPTER_7 - Data protection and privacy in South Africa
7.1 - Introduction
7.2 - The concept of privacy
7.3 - Laws relevant to data privacy and protection
7.4 - The Protection of Personal Information Act
7.5 - Data security
7.6 - A data protection programme: Some steps towards compliance
CHAPTER_8 - Cloud computing agreements
8.1 - Introduction to the cloud computing landscape
8.2 - Preliminary due diligence and selecting the cloud provider
8.3 - Data protection and information management in the cloud
8.4 - Regulating the cloud environment
8.5 - Regulating the relationship between cloud customer and cloud provider
CHAPTER_9 - Regulatory framework for information technology
9.1 - Introduction
9.2 - Current laws and regulations directly applicable to information technology
9.3 - Policies, codes and bills
Appendix A: Draft privacy policy
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